ZAYLIVA ← Back to shop← Shop
Customer care

Terms of Sale

The rules that apply when you buy from ZAYLIVA, in Morocco or anywhere else: how orders are confirmed, priced, paid, shipped and, if needed, returned.

Last updated: 2 October 2026

On this page
  1. Who you are buying from
  2. What these terms cover
  3. Our products
  4. Where we ship, and local rules on CBD
  5. Who can order
  6. How an order is placed and confirmed
  7. Prices and currencies
  8. Payment
  9. Shipping and delivery
  10. Changing your mind
  11. Quality and our guarantee
  12. Use of products and liability
  13. Your personal data
  14. Events beyond our control
  15. Disputes and applicable law
  16. Contact

At a glance

  • Confirmed by a personWe contact you before anything ships, wherever you are.
  • Prices in MAD, EUR or USDShown in your chosen currency; the confirmed amount is final.
  • Free shipping thresholdsMorocco from 500 MAD. Rest of the world from $1,000 / €1,000.
  • 14 days to change your mindFor unopened products, in every country we ship to.

01Who you are buying from

The online shop at this address is operated by:

Company
[Company legal name and legal form, e.g. SARL]
Registered office
[Full address, city, Morocco]
Trade register (RC)
[RC number and city]
ICE
[ICE number]
Online sales authorization
[ANRAC authorization number]
Contact
contact@zayliva.com · [WhatsApp number]

In these terms, “ZAYLIVA”, “we” and “us” refer to this company; “you” refers to the person placing the order.

02What these terms cover

These terms apply to every order placed on this website by a consumer, for delivery in Morocco or in another country we ship to. By placing an order you confirm that you have read and accepted them.

We may update these terms from time to time. Your order is always governed by the version published on the day you placed it. These terms are written in English; translations of the shop are provided for convenience.

03Our products

ZAYLIVA products are cosmetics for external use. They are not medicines, they are not food supplements, and they are not intended to diagnose, treat or prevent any disease.

  • Each product page states its size and how to use it. The full ingredient list (INCI) and CBD content are printed on the packaging.
  • Our product photographs are carefully produced but remain illustrations. Packaging may evolve slightly between batches.
  • As with any new skincare, try a small amount on the inside of your wrist first and wait 24 hours.

04Where we ship, and local rules on CBD

We ship within Morocco and to other countries. Rules on CBD products differ from one country to another, and some countries restrict or prohibit their import.

  • Before ordering, please make sure our products may be legally imported and used where you live. This is your responsibility as the buyer.
  • We may decline or cancel an order for a destination where we know our products are not permitted. You will not be charged in that case.
  • If a parcel is stopped by customs because the products are not allowed in the destination country, we will review the situation with you, but we cannot guarantee a refund.

05Who can order

You must be at least 18 years old, or the legal age of majority in your country if it is higher, to order from ZAYLIVA. We may ask for confirmation of age and may cancel an order if it cannot be confirmed.

06How an order is placed and confirmed

  1. You choose your products and where they will be shipped (Morocco or the rest of the world). Your cart is kept in your own browser; no account is needed.
  2. You enter your delivery details and place the order. The total, including any shipping fee, is shown before you confirm.
  3. We contact you to confirm by phone, WhatsApp or email, usually within one business day. We confirm the final amount, the payment method and, for international orders, the estimated delivery time. The sale is concluded when you accept this confirmation.
  4. We prepare and ship your order once it is confirmed (and, for international orders, once payment is received).

We may decline or cancel an order if the details are incomplete, if we cannot reach you after two attempts, if the quantities ordered suggest resale, if a product is out of stock, or if we cannot ship to the destination. You will never be charged for a cancelled order.

07Prices and currencies

  • Our prices are set in Moroccan dirhams (MAD). You can also view them in euros (EUR) or US dollars (USD); these amounts are converted at fixed rates set by ZAYLIVA and rounded up to the next whole unit.
  • The amount that applies is the one in the currency you chose, as confirmed when we contact you. Your bank may charge its own exchange or card fees.
  • Prices include the taxes applicable in Morocco. For deliveries outside Morocco, customs duties, import taxes and handling fees charged by the destination country are not included and are payable by the recipient.
  • If a price is displayed with an obvious error, we will tell you when we confirm your order and you may cancel at no cost.

08Payment

  • Morocco: payment in cash on delivery, to the courier, when you receive your parcel.
  • Other countries: payment in advance, by the method we propose when confirming your order: [accepted international payment methods, e.g. bank transfer or secure payment link]. We ship once payment is received.

We never ask for card details by phone, WhatsApp or email. An invoice is available on request.

09Shipping and delivery

Shipping costs

  • Morocco: free for orders of 500 MAD or more; otherwise a flat fee of 30 MAD.
  • Rest of the world: free for orders of $1,000 or €1,000 or more (10,000 MAD when prices are shown in MAD); otherwise a flat fee shown in your cart before you order.

Delivery times

  • Morocco: usually 24 to 48 hours after confirmation in major cities, up to 5 business days elsewhere.
  • Rest of the world: the estimated delivery time is given when we confirm your order. It depends on the destination and on customs checks, which are outside our control.

Receiving your parcel

  • Please check your parcel on delivery. If it is visibly damaged, tell us within 72 hours (see Returns & Refunds).
  • For international orders, you are the importer of the products: please be available to pay any duties and to answer customs if they contact you.
  • If a parcel cannot be delivered (wrong address, two failed attempts, duties left unpaid, refusal), it is returned to us. We then refund the products, minus the actual shipping and return costs.

10Changing your mind

You have 14 days from delivery to return products that are unopened and still sealed, wherever you live. This exceeds the 7 days required in Morocco by Law No. 31-08 and matches the 14 days that apply in the European Union.

Because skincare is applied directly to the skin, opened products cannot be returned for a change of mind, except where they are faulty. The full process, including return shipping from abroad, is explained on our Returns & Refunds page.

11Quality and our guarantee

If a product arrives damaged, faulty or different from what you ordered, we will replace it or refund it in full, including shipping costs. Please tell us within 72 hours of delivery, with a photo, so we can resolve it quickly.

This commitment is in addition to the legal rights you have as a consumer in your country, which it does not limit.

12Use of products and liability

Please use our products as described on the packaging and keep them out of reach of children. Stop using a product if your skin reacts and contact us. If you are pregnant, breastfeeding or under medical treatment, ask a healthcare professional before use.

We are not responsible for effects resulting from use that does not follow these instructions. Nothing in these terms limits our liability where the law does not allow it to be limited.

13Your personal data

We use the details you give us (name, phone, country, address, notes) only to confirm, deliver and support your order. We do not sell or rent them. We share them only with the carriers delivering your parcel and, for international orders, with customs authorities when required.

ZAYLIVA is based in Morocco and handles personal data in line with Law No. 09-08. If you live in a country with its own data-protection law, such as the European Union's GDPR, you keep the rights it gives you. In all cases you may access, correct or ask us to delete your data, or object to its use, by writing to contact@zayliva.com. CNDP declaration: [CNDP declaration or authorization number].

When you visit our site, we use your IP address only to guess your country, so that prices appear in a suitable currency (dirhams in Morocco, euros in Europe, US dollars elsewhere). This check runs on our own server with a database that stays on it, and the address is not sent to any third party. You can change the currency at any time with the currency menu.

14Events beyond our control

We are not responsible for delays or failures caused by events we cannot reasonably control, such as strikes, severe weather, transport disruption, customs delays or decisions of public authorities. We will keep you informed and you may cancel an affected order that has not yet shipped at no cost.

15Disputes and applicable law

These terms are governed by Moroccan law. If you live outside Morocco, this does not deprive you of the protection given by the mandatory consumer laws of your country of residence.

If something goes wrong, please contact us first: almost every issue can be settled with a conversation. If we cannot reach an agreement, the dispute may be brought before the competent courts of [city], or before the courts of your country where your local law gives you that right.

16Contact

Email: contact@zayliva.com
WhatsApp: [WhatsApp number]
We reply within one business day.